Augmentation de données des agents conversationnels pour une application ressources humaines
Abstract
Chatbots are conversational agents designed to engage in text-based conversations with
end-users. They have been the subject of several scientific and experimental researches in
universities as well as in the industry since the emergence of artificial intelligence techniques
and natural language processing. Obtaining the right example of training data is crucial for the
creation of chatbots. Most chatbots require the collection of intentions as well as expressions
in human language. This is generally a manual and tedious process and hence the need for
automatic learning data volume generation tools to build robust chatbots. One of the solutions
that exists is the increase of data in natural language. This article aims to study the impact
of increased data on chatbot performance. To do this, we carried out experiments on real
data. This is the human resources data used to build a generic chatbot within our company
Alcatel-Lucent Enterprise (ALE).